Shipping & Delivery Policy

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

2. Shipping Locations

We currently ship within the United Kingdom only .
If you have a custom request for international shipping, please contact us for the rates and availability at [email protected]

3. Delivery Times

Estimated delivery times are 2–5 business days .
Please note that delivery times are estimates and may vary depending on the courier service, seasonal demand, or unforeseen delays.
If a faster service is required, please contact us at [email protected]

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your order.
We currently offer free delivery within the United Kingdom on all orders (excluding wax melts).

5. Delayed or Lost Shipments

While we work with reliable delivery partners, delays can occasionally occur. If your order has not arrived within the expected timeframe, please contact us and we will assist in locating your shipment.

6. Incorrect Address

Please ensure that your shipping address is accurate when placing your order.
The Radiant Remedy is not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping details, please contact us as soon as possible.

7. Damaged Packages

If your order arrives damaged, please contact us immediately at the email address below and include photos of the damaged item and packaging so we can assist you.

8. Contact

If you have any questions regarding shipping or delivery, please contact us: [email protected]