Terms & Conditions
These Terms and Conditions govern your use of the website operated by The Radiant Remedy. By accessing or purchasing from this website, you agree to comply with and be bound by these Terms.
1. General Information
This website is operated by The Radiant Remedy. Throughout the site, the terms “we”, “us” and “our” refer to The Radiant Remedy.
Website: https://theradiantremedy.com
Location: London, United Kingdom
Email: [email protected]
By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by these Terms and Conditions.
2. Products
We strive to ensure that all product descriptions, images and prices are accurate. However, we cannot guarantee that all information is always completely error-free.
All products are subject to availability. We reserve the right to discontinue any product at any time.
As our candles and wax melts are handmade, slight variations in colour, texture or scent may occur. These variations do not affect product quality.
3. Pricing
All prices displayed on our website are listed in GBP (£) and include applicable taxes unless stated otherwise.
We reserve the right to change product prices at any time without prior notice.
4. Orders
When placing an order through our website, you agree that all information provided is accurate and complete.
Once an order is placed, you will receive an order confirmation email. This email confirms that we have received your order but does not constitute acceptance of the order.
We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
5. Payments
Payments are processed securely through third-party payment providers such as Stripe or other secure payment gateways.
We do not store full payment card details on our servers.
6. Shipping
We aim to process and dispatch orders as quickly as possible.
Delivery times may vary depending on your location and shipping provider. While we do our best to ensure timely delivery, we cannot guarantee exact delivery times once the order has been dispatched.
7. Returns & Refunds
If you are not satisfied with your purchase, you may request a return in accordance with our Returns Policy.
Products must be returned unused and in their original packaging.
For hygiene and safety reasons, we may not accept returns for certain items once opened or used.
8. Intellectual Property
All content on this website, including text, images, branding, logos and design elements, is the property of The Radiant Remedy and may not be reproduced, distributed or used without prior written permission.
9. Limitation of Liability
The Radiant Remedy shall not be liable for any indirect, incidental or consequential damages arising from the use of our products or website.
Customers are responsible for using candles and wax melts safely and according to standard safety practices.
10. Privacy
Your submission of personal information through the store is governed by our Privacy Policy.
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page.
12. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
The Radiant Remedy
London, United Kingdom
Email: [email protected]